FAQ
Where can I download the PDF slides files?
Please click on the syllabus tab on the menu bar. We suggest that you download course materials ahead of time and use a device that is compatible with the materials to look at them.
How long will recorded lectures be available?
The recorded lectures will be available for 1 Month from the start date of the course. The last day for the gallery will be July 11, 2025. Log in to this website to access the course’s recorded lectures, and then select “Video Gallery” from the menu.
Please Note, the deadline to complete your evaluation is 30 days. No exceptions
Unable to sign-in?
Please make sure you are using the email you registered with for the course. If you didn’t receive your login passcode by email, please check your spam/junk folder for an email from ceprograms@hms.harvard.edu
Hearing live stream echo?
The most likely cause of hearing repeated audio or an “echo” is having multiple live stream pages open at the same time. Please ensure that you are only running one web browser and one live streaming page window.
Who do I contact if I have any technical issues?
If you have any issues accessing the link or using the platform during the day, please email info@csavevents.com There will also be live chat available during the hours of the virtual course. The live chat icon is located at the bottom left of any page you are viewing.
I hear no sound when viewing presentations.
Ensure the volume control in the bottom right corner of the video player is clicked on (audio icon).
Presentations are choppy / stuttering when playing, or extremely pixellated / low quality
This can often be the result of insufficient Internet bandwidth to/from your viewing location. We recommend a minimum of 4mbps download speeds to view the presentations in 720p and 8mbps to view presentations in full 1080p HD. You can test your approximate bandwidth by visiting Fast.com. Additionally, we recommend closing any other applications or browser tabs that may be utilizing Internet bandwidth
What do I need to access the platform?
Extra tip: If you have trouble getting to the platform, click CTRL+F5 to clear your browser’s cache.
Live and Recorded Presentations – Vimeo
The live and recorded presentations will be shown through the Vimeo live stream services. Regions or countries with restrictions to access Vimeo may watch the recordings though VPN (Virtual Private Network). Information on such VPN and how to download can be found here.
Still having problems?
Contact us at info@csavevents.com or click here